Complaint management / The ombudsman process / Dispute settlement
For institutional Clients
MEAG considers it very important to have a trusting working relationship with our clients at all times. We therefore strive to clarify your query as quickly and transparently as possible.
Please contact MEAG MUNICH ERGO Kapitalanlagegesellschaft mbH with your query:
MEAG MUNICH ERGO Kapitalanlagegesellschaft mbH
Abteilung Institutionelle Kunden
Am Münchner Tor 1
Tel.: 0049/(0)89 2489-2966
Fax: 0049/(0)89 2489-11-2966
We register your query as soon as it is received. Qualified staff members then process it within two working days. If this is not possible, we will inform you accordingly within the two working days. If you are not satisfied with the proposed solution, you can assert your rights with a court of law or seek a settlement of your dispute in an alternative procedure.
In the event of disputes relating to the regulations of the German Code of Investment Law (Kapitalanlagegesetzbuch) you can invoke the ombudsman's office (Ombudsstelle für Investmentfonds) of the German Investment and Asset Management Association "BVI" (Bundesverband Investment und Asset Management e.V.). MEAG participates in dispute settlement proceedings with this arbitration office.
The contact details of the BVI's ombudsman's office are:
Büro der Ombudsstelle
BVI Bundesverband Investment und Asset Management e. V.
Unter den Linden 42
Tel.: 0049 (0)30 6449046-0
Fax: 0049 (0)30 6449046-29
In the event of disputes arising from the application of the provisions of the German Code of Civil Law (BGB) as they pertain to distance selling contracts for financial services, you can also turn to the arbitration board of the Deutsche Bundesbank.
Its contact details are:
Schlichtungsstelle der Deutschen Bundesbank
Postfach 11 12 32
Tel.: 0049 (0)69 2388-1907 or -1906
Fax: 0049 (0)69 2388-1919
For disputes relating to electronically created contracts of sale or services, you can contact the European Union's online dispute settlement platform (www.ec.europa.eu/consumers/odr). You can use the e-mail address: firstname.lastname@example.org as the company's contact address. The platform itself does not settle disputes, it merely gives the disputing parties the contact data of a relevant national arbitration authority.
A dispute settlement proceeding does not affect the right to pursue the matter before a court of law.
Participation in a dispute settlement proceeding is subject to Germany's Consumer Dispute Settlement Act (Verbraucherstreitbeilegungsgesetz).
In matters other than those described above, MEAG MUNICH ERGO Kapitalanlagegesellschaft mbH and MEAG MUNICH ERGO AssetManagement GmbH choose not to take part in a dispute settlement proceeding with a consumer arbitration instance, nor is it obliged by law to do so.